Ispeak access code how to#
Ispeak access code code#

Ispeak access code code#

Check the boxes for those that you would like to assign the Account Code.You will now see a list of agents' names. Once you've created an Account Code, you can now assign it to the desired agents.Īs you finish an account code, select the 'Blue Person' image. There are two ways to assign the Account Codes: Once you have finished creating your Account Codes, you can now assign them to the Agent Dashboards agents. The call screen pop will appear again, and they can now enter the Account Code.The most recent calls will appear, and they can select the call in question.Go to 'Recent Calls' and hover over it.Right click on it, and a list of options will appear.If they are logged into the Chronicall Desktop, you will find a small 'Xima Software' logo.In the system tool tray (very bottom right hand corner of the screen where you typically see the date and time on the computer), click on the arrow pointing up and a menu of applications will appear.Note: If the agent accidentally closes the screen pop without entering an Account Code, they can still add an Account Code to the call. This will associate the call with the assigned Account Code, and the screen pop will close. Once they select their option, they can hit the check mark symbol to the right. They can then select from the options that are provided. If it is an Account Code that has been assigned to them, a drop box of options will appear. When an agent receives/makes a call, they can assign Account Code to the call by simply typing in the Account Code. The main idea is to allow you to report on who the agents are speaking to, and for what reasons. When that agent has Account Codes assigned to them, they can then associate that call with the Account Codes.Īccount Codes can be anything that you decide. When logged into the Chronicall Desktop and when an agent is assigned an Agent Dashboards license, a screen pop will appear anytime an agent is involved with a call. Contact Center Agent Values in HTML Wallboards.Contact Center (Multimedia) Reason Codes.Changing an Agent's Chat Nickname in Web Chat.Contact Center (Multimedia) Routing Algorithms.Creating a Language Pack (Java Version).Configuring After Call Work and Missed Call Work.Accessing Wallboard in Contact Center Agent Client.Set Up and Use Contact Center Agent Client (CCAC).Best Practices for Service Restarts for Contact Center (Multimedia) Agents.

Contact Center (Multimedia) Realtime Definitions.

Create a Contact Center (Multimedia) Skill.

Station and Agent Realtime Feature Trace.

Ispeak access code how to#

How to Import/Export Reports (Java Version).Contact Center Agent Performance Summary.Agent Call and Chat Performance Summary.